What to expect from Pushpay’s Staq Transformation

I recently spoke at one of Pushpay’s customer education events, The Table, at Red Rocks Church outside of Denver. During my talk, I made a comment about customers telling me that our product can be difficult to use. Seeing so many attendees nodding in agreement, I just had to laugh and roll with it, because I see the honesty of it. Many of our dissatisfied customers cite ease of use as an issue, and only 1 in 4 of our churches currently use Check-In, Volunteer Schedules, and Process Queues together, which are a powerful combination that’s correlated with long-term ministry impact.  

But I get it. Too many of you are working around some of the challenges in the platform, rather than having the system work for you. Administrators are managing ChMS and Giving workflows separately because the systems do not behave as one. Group leaders need simpler ways to stay connected with their groups. And ministry leaders want to use processes and automation, but the complexity makes your staff avoid it.

We’re changing the narrative

This year, Pushpay is making the most substantial investment in our ChMS and Giving products in the history of our platform, what we are calling the Staq Transformation. And for the first time, we’re calling our shot. 

We’re committing to 5 major deliverables in the next 6 months, and we want you to hold us accountable to the following:

Groups optimization (June 2026): We want Groups to be a feature your team actually wants to use. Rather than feeling intimidating, it’s going to be more simple and connective than ever.

Single Staq Giving (September 2026): Our platform still has some friction between connecting your ChMS and Giving data. That’s being addressed, and will save huge amounts of admin time for your team.

AI Involvement Summary (August 2026): We continue to believe AI can be very powerful for ministry, and we’ve already delivered a few products like People Search, but that and others still feel challenging to use. 

Staq Data Lake (September 2026): The “lake” is where all your data lives. It will simplify reporting, and help you leverage AI tools on top of your data to surface the insights you need.

Process Queues (September 2026): This is the feature I’m most passionate about, but they get a bad rap because of how difficult they are to use, even though they’re an incredible tool for fostering the engagement journey. My goal is for a customer to call me in 6 months and say, “Wow, that was surprisingly simple!”

Those 5 wins aren’t all we’re working on. We’re introducing a new, modern design and interface that will be intuitive for your entire staff to use. We’re growing our software ecosystem through integrations, APIs, and impactful partnerships like Nurture. And underneath the hood of our platform, we’re unlocking the ability to build features faster in the future to keep up with your needs.

As these features roll out, we want to keep hearing from you. Reach out to your CSM, so that we can ensure the Staq Transformation updates are meeting your needs.