Exciting Changes

As you know, we’ve been on a journey to bring the Pushpay and Church Community Builder brands and products more closely together while striving to deliver the best solutions to help you reach and engage your communities.

We’re always looking at how we can better serve our customers and provide the best experiences possible, as well as using our company values as guiding principles in any decisions we make. In this case, it’s Simplicity.

A Few Changes

The biggest—and most exciting—change is that we’re launching a new combined website at pushpay.com, meaning you no longer have to toggle between two sites to find what you need or sign in. The new website delivers a breathtaking digital experience and pays tribute to both the Pushpay and Church Community Builder brands as it morphs into a hybrid of the best of both companies.

Simplifying also means packaging our products into solutions. Our ChurchStaq, ParishStaq, and Resi solutions will be leading the charge.

We’re making some changes to product names as well. Instead of seeing Pushpay or Church Community Builder to describe our products, we’re moving to the simpler Giving, Apps, and ChMS with some groovy new icons.

What’s not changing is our support. The Knowledge Center and Help Center links you have today will remain the same (in fact we’ve made them easier to find under our Company menu!), and you’ll be able to access them from our new Support page as well. Plus, all the resources from the separate sites, including blogs, documentation, and integrations, have found a new home on the new experience. If you’ve got questions, we’ve provided answers to some FAQs about the changes at the end of this blog post.

At the end of the day, our goal is to make serving the Kingdom as easy as possible for leaders in the faith community. That starts with understanding the options. So we’re very excited to unleash this new and improved experience.

Q&A Resources to Help Navigate the New Site

Will there still be a Church Community Builder website?

There will no longer be a standalone Church Community Builder website. The Church Community Builder homepage will now be redirected to pushpay.com. Missing your favorites or saved links? Don’t fret, most pages will redirect to similar pages on the new website.

New Website  New Website

I don’t see the products I recognize listed on the new site. What happened?

We’re evolving and simplifying our brand names to provide more clarity. The products formerly known as Pushpay will now just be known as Giving and Apps. The product known as Church Community Builder will now be known as ChMS. You’ll find pages on our new site that cover all aspects of our business. Our solutions (like donor management and worship planning) and our products (Apps, Giving, and ChMS) can be found under Solutions in the new navigation. Our suites (ParishStaq and ChurchStaq) can be found under Product Suites in the new navigation. Links to information about our security and integration partners can be found in both places.

I noticed the Church Community Builder product name is no longer listed online. Is it still available? Is the CCB brand gone?

The product isn’t going away (far from it!) but the name is changing in order to help simplify our product structure. Moving forward, the Church Community Builder product will be known as our ChMS. The ChMS is still an integral part of our product line and we continue to invest heavily in it. From the brand perspective, the ChMS product icon retains the CCB rings even though the name has evolved. In addition, you will still see mention of Church Community Builder while in the UI. That will be phased out over time.

Will there still be a Church Community Builder blog?

There will no longer be a standalone Church Community Builder blog. All blog posts about our ChMS will now live in a central page on pushpay.com. Looking for Ministry Labs articles or eBooks? You can find them within pushpay.com. Moving forward, training resources will be directly redirected to Pushpay University training materials.

Are there changes to the help desks and knowledge centers?

The URLs for the help desks and knowledge centers will not change, so if you have them bookmarked in your favorites you’ll still be able to access them! We’ll still have three knowledge centers: care.pushpay.com, help.pushpay.com, and chms.pushpay.com. You’ll be able to access them from the Support section in the footer menu at the bottom of every page.

Will there be a redirect for the current Church Community Center Knowledge Center?

The link you have will remain as is. You can continue to find it at https://chms.pushpay.com/s/.

Does this impact how we submit a ticket for customer support? How do I request customer support moving forward?

The URLs for the help desk and knowledge centers will not change at this time. We’ll still have three knowledge centers: care.pushpay.com/s/, help.pushpay.com, and chms.pushpay.com. You’ll be able to access them from the Support option in the Company dropdown and in the the Support section in the footer menu at the bottom of every page.