As you know, we’ve been on a journey to bring the Pushpay and Church Community Builder brands and products more closely together while striving to deliver the best solutions to help you reach and engage your communities.
We’re always looking at how we can better serve our customers and provide the best experiences possible, as well as using our company values as guiding principles in any decisions we make. In this case, it’s Simplicity.
A Few Changes
The biggest—and most exciting—change is that we’re launching a new combined website at pushpay.com, meaning you no longer have to toggle between two sites to find what you need or sign in. The new website delivers a breathtaking digital experience and pays tribute to both the Pushpay and Church Community Builder brands as it morphs into a hybrid of the best of both companies.
Simplifying also means packaging our products into solutions. Our ChurchStaq, ParishStaq, and Resi solutions will be leading the charge.
We’re making some changes to product names as well. Instead of seeing Pushpay or Church Community Builder to describe our products, we’re moving to the simpler Giving, Apps, and ChMS with some groovy new icons.
What’s not changing is our support. The Knowledge Center and Help Center links you have today will remain the same (in fact we’ve made them easier to find under our Company menu!), and you’ll be able to access them from our new Support page as well. Plus, all the resources from the separate sites, including blogs, documentation, and integrations, have found a new home on the new experience. If you’ve got questions, we’ve provided answers to some FAQs about the changes at the end of this blog post.
At the end of the day, our goal is to make serving the Kingdom as easy as possible for leaders in the faith community. That starts with understanding the options. So we’re very excited to unleash this new and improved experience.
Q&A Resources to Help Navigate the New Site
Will there still be a Church Community Builder website?
I don’t see the products I recognize listed on the new site. What happened?
I noticed the Church Community Builder product name is no longer listed online. Is it still available? Is the CCB brand gone?
Will there still be a Church Community Builder blog?
Are there changes to the help desks and knowledge centers?
Will there be a redirect for the current Church Community Center Knowledge Center?
Does this impact how we submit a ticket for customer support? How do I request customer support moving forward?
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